Requests for Expressions of Interest: Barbados – Hospitality Trainer
Institution: Inter-American Development Bank
Country: Barbados
Project: Compete Caribbean
Sector: Private
Abstract: In order to improve the quality of service and guest experiences at three Cluster lodges, a comprehensive and integrated training programme for the Cluster staff that is based on global best practices in hospitality and guest services should be developed. The coordination, design and implementation of this program for each lodge will capture the standards of the brand and the complementarities that exist between the three lodges and will have due regard to the unique qualities of each lodge.
Project No.: RG-X1044
The Inter-American Development Bank (IDB), the UK’s Department for International Development (DFID), the Canadian International Development Agency (CIDA) and the Caribbean Development Bank (CDB), have established a co-financing program called “Compete Caribbean” (RG-X1044).
The ultimate goal of this Program is to contribute to the increase in the standard of living and quality of life in the Caribbean, the enhancement of the competitiveness of the Caribbean region, and increase the development impact of private sector development projects while emphasizing gender equality and environmental sustainability.
The consultant’s activities include but are not limited to (i) Understanding the qualities of the catch and release brand and the common elements of the cluster’s offering; (ii) Reviewing current practices from the point of reception to the point of send-off at each lodge and identifying gaps and impediments to excellence in service provisioning; (iii) Identifying for the cluster: practices, traditions, customs, systems or procedures which are or could be complementary or common to all the lodges and which, with some direction could serve to differentiate the cluster’s brand; Identifying systems, procedures or practices which could enrich the quality of the overall experience for tourists in the event all three lodges are visited; Developing a Best Practices and Procedures Manual for continued use at all three lodges; Designing and implementing a training program including costs and scheduling that addresses the gaps at both the lodge and the wider cluster level; Producing a draft and final report on the activities of the consultancy.
The Inter-American Development Bank now invites eligible individuals to indicate their interest in providing the aforementioned services. Interested Consultants should have : (i) Master’s Degree in Hospitality, Tourism, or a related discipline; (ii) At least 5 years’ experience in tourism and/or administration; (iii) Experience in training and implementing training programs in the hospitality industry; (vi) Demonstrated ability to communicate effectively; (v) Experience working in remote and spars community groups; (vi) Trustworthiness and integrity and a demonstrated ability to work independently in challenging environments; (vii) Extensive knowledge of the North Rupununi of Guyana would be an asset.
Consultants will be selected in accordance with the procedures set out in the Inter-American Development Bank: Policies for the Selection and Contracting of Consultants financed by the Inter-American Development Bank GN-2350-9 and is open to all eligible bidders as defined in the policies.
Interested consultants may obtain further information at the address below during office hours 09:00 AM to 05:00 PM (US Eastern Time).
Terms of Reference
Contact Information
Expressions of interest and accompanying CVs must be delivered by email to Tamara Gibson (tgibson@iadb.org) by midnight on December 5th, 2014. Please include the following text in the subject heading:
“Expression of Interest – Hospitality Trainer”
Inter-American Development Bank
Division: CTI
Assignment: COMPETE CARIBBEAN: Private Sector Development and Competitiveness
Attn: Gibson, Tamara
“Hythe”, Maxwell Main Road, Christ Church, Barbados
E-Mail: tgibson@iadb.org
Tel: 1-(246) 627-8508
Web site: www.iadb.org